Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at starsemmy063@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at starsemmy063@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at starsemmy063@gmail.com.
YMC Store - Return & Refund Policy
At YMC Store, we want you to love your purchase. If something isn’t right, here’s how we’ve got you:
1. Shipping Times
- Uganda: 3-7 business days after order confirmation
- International: 7-21 business days depending on country and customs
_Note: Delays can happen due to customs, public holidays, or courier issues. We’ll send tracking so you can follow your order._
2. Return & Exchange Conditions
To be eligible for a return or exchange, your item must meet ALL of these:
- Timeframe: Request made within 14 days of delivery date
- Condition: Item must be unused, unworn, with all original tags, packaging, and accessories
- Proof: Order number + photos of the item and packaging
What’s NOT eligible
- Items damaged by misuse, washing, or alterations
- Sale/final clearance items
- Personalized/custom items
- Items returned without original packaging
3. Refunds
- Approved refunds will be issued to your original payment method
- Processing time: 5-10 business days after we receive and inspect the returned item
- Shipping costs: Original shipping is non-refundable. Return shipping is covered by the customer unless the item was defective or we sent the wrong item
- Defective/Wrong Item: If we messed up, we’ll cover return shipping + send the correct item or full refund immediately
4. How To Start a Return
1. Email us at `support@ymcstore.com` with subject: `Return Request #YourOrderNumber`
2. Include photos, reason for return, and preferred solution: refund or exchange
3. We’ll send you a return address + instructions within 24 hours
5. Damaged/Lost in Transit
If your package arrives damaged or doesn’t arrive within the shipping window above:
- Contact us within 48 hours of delivery with photos
- We’ll send a replacement or full refund. No extra cost to you.
Questions? DM us on WhatsApp or email us at starsemmy063@gmail.com` - we reply within 24 hours.