Shipping policy

 

YMC SHIPPING POLICY

Last Updated: August 17, 2026

At YMC, we want your order to get to you fast, safe, and hassle-free. 

1. SHIPPING AREAS

We currently ship to:  

Uganda: Kampala, Wakiso, Mukono + major towns nationwide  

East Africa: Kenya, Tanzania, Rwanda, Burundi - _coming soon_  

International: Available on request. Contact us.

2. PROCESSING TIME

- Orders placed Mon - Fri before 3PM: Processed same business day

- Orders placed after 3PM, weekends & holidays: Processed next business day

- Processing time: 1-2 business days before shipment

You’ll get a confirmation + tracking number once your order ships.

4. SHIPPING METHODS

- Boda/Rider Delivery: For Kampala same-day delivery

- Courier/Bus Parcel: For upcountry delivery

- Pickup: Available at our YMC store - _add address here_

  International: By air or sea.

5. TRACKING YOUR ORDER

Once shipped, you’ll receive SMS/WhatsApp with tracking details.

6. DAMAGED, LOST OR WRONG ITEMS

- Damaged: Please send photos within 24 hours of delivery. We’ll replace or refund.

- Wrong Item: Contact us within 48 hours. We’ll arrange free return + reship.

- Lost Parcel: We’ll investigate with courier. If not found in 7 days, we reship or refund.

YMC is not responsible for delays caused by courier, weather, strikes, or wrong address provided.

7. ADDRESS ISSUES

Please double-check your address + phone number at checkout.  

We can’t be held responsible for packages sent to wrong addresses.  

Change of address requests must be made before shipment.

8. RETURNS & REFUNDS

See our Return Policy. Shipping fees are non-refundable unless we made an error.

9. CONTACT US

Questions about shipping?  

WhatsApp: +256772348202

Email: staremmmy063@gmail.com 

Hours: Mon-Sat 9AM - 6PM.